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Lessor's Risk Only
Manufacturing
Monoline Property
Restaurants
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Vacant Land
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Support
Classic Customer Support

Classic Customer Support

Most Popular

Affordable outsourced support with licensed agents. Save money and offer top-tier phone service. Explore our packages today!

Key Features

Average Calls per day: 25

*Per Call Plans Available

‍

Support for client customers.

  • Live support
  • Improve your brand’s reputation
  • Help you retain customers
  • Bring in additional customers through word-of-mouth
  • Increase customer lifetime value
  • Help you stand out from competitors
  • The agent works to understand the problem
  • The agent resolve the customer’s issue quickly
  • Minimal turnaround time for your customers
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Duties:

  • Customer care
  • Account servicing
  • Policy changes
  • Customer inquiries
  • Service quoting
  • Follow-ups
  • Complaint line
  • Message taking
  • Cross-selling
  • Backend work

Includes:

  • Live support
  • Monthly Report
  • System Host Integration
  • Phone Host Integration

Multi-channel Availability:

  • Call, Email, Chat, SMS

Call Type:

  • Initial: Inbound
  • Servicing: Inbound / Outbound

Initial Response Time:

  • Before Noon: by 5:00 PM (MST)
  • Post Noon: Next business day

Availability:

  • Mon-Fri / 9:00 AM - 5:00 PM (MST)
  • Colorado Public Holidays observed

Add-ons:

  • Specialist Agent
    • Insurance Licensed - CO
  • After Hour plans

Recommended Software:

  • Voice

Required:

  • Minimum 3 month Agreement
Suggested Plan
Classic

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Price

Monthly
Yearly

$2,400.00

$24,000.00

Included With

Zoho One

All-in-one System
Price Per User
Monthly
Yearly
Call for Pricing
Call for a Quote
$140.00
$29.00
$250.00
$720.00
$500.00
$500.00
$180.00
$625.00
$625.00
$11.00
$6.00
$1.00
$1.00
$3.00
n/a
$10.00
$0.00
$11.00
$150.00
$2.00
$25.00
$59.00
$0.00
$0.00
$0.00
$50.00
$13.00
$24.00
$60.00
$12.00
$25.00
$22.00
$84.00
$50.00
$3.00
$12.00
$4.00
$3.00
$37.00
$37.00
$50.00
$10.00
$5.00
$45.00
$8.00
$159.00
$6,000.00
$4,800.00
$2,400.00
$60.00
$250.00
$50.00
$16.00
$23.00
$59.00
$65.00
$12.00
$6.00
$200.00
$400.00
$29.00
$50.00
$10.00
$12.00
Yearly only
$25.00
$45.00
Call for Pricing
$276.00
$5,500.00
$5,500.00
$1,980.00
$2,500.00
$2,500.00
$108.00
$60.00
$12.00
$10.08
$30.00
$19.99
$120.00
$0.00
$108.00
$1650.00
n/a
$21.60
$357.46
$300.00
$708.00
$0.00
$0.00
$0.00
$600.00
$156.00
$288.00
$720.00
$144.00
$300.00
$264.00
$9.00
$480.00
$36.00
$108.00
$48.00
$36.00
$300.00
$300.00
$480.00
$108.00
$54.00
$420.00
$54.00
$1,548.00
$60,000.00
$48,000.00
$24,000.00
$720.00
$2,500.00
$480.00
$144.00
$204.00
$588.00
$480.00
$144.00
$54.00
$2400.00
$4,000.00
$288.00
$480.00
$100.00
$120.00
$420.00
$250.00
$444.00
Modules Included With
Epoch Tech Solutions
Classic Customer Support
Assist
Assist
Backstage
Backstage
Bigin
Bigin
Billing
Billing
Bookings
Bookings
Key Benefits
Custom Solutions
Custom Solutions
Growth
Growth
High Security
High Security
Responsive Support
Responsive Support
Save Money
Save Money
Save Time
Save Time
Scalable Services
Scalable Services
System Integrations
System Integrations
Tailored IT Solutions
Tailored IT Solutions
Great For Various Businesses
Automotive Repair
Car Wash
Construction
Agency
Manufacturing
Professionals
Restaurants
Service Industry
Event Organizer
Home Services
IT
Medical
Retail
Education
Hospitality
Nonprofits
Real Estate
Religious
Shipping
Customer Service
Support
Classic Customer Support
Premium Customer Support
Platinum Customer Support
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