IT Services
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Platinum IT Support

Platinum IT Support

Technical assistance regarding problems related to your Business Management system to minimize your downtime. ‍ We have multiple plans to fit your needs and budget.

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Key Features
  • Availability: 24 hours/day, 5 days/week
  • Initial Response Time: 3 hours
  • Issue Sessions: Unlimited
  • Session Length: Unlimited
  • Multi-channel Availability
    • Call, Email, Chat. SMS
  • One Contact for all your products
  • Remote Assistance
  • Update Users
  • Update System
  • Troubleshooting
  • IT Mediation

Does not include:

  • Data Migration, Customization or Implementation
  • Support of third-party applications
  • Integrations not implemented by Epoch Tech

Recommended:

  • For multiple Element systems
Suggested Plan
Premium
Price

$6,875.00

$625.00

$2,500.00

Price Per User
$32.00
Call for Pricing
Call for Pricing
Call for a Quote
$140.00
$29.00
$250.00
$720.00
$500.00
$500.00
$180.00
$625.00
$625.00
$11.00
$6.00
$1.00
$1.00
$3.00
n/a
$10.00
$0.00
$11.00
$150.00
$2.00
$25.00
$59.00
$0.00
$0.00
$0.00
$50.00
$13.00
$24.00
$60.00
$12.00
$25.00
$22.00
$84.00
$50.00
$3.00
$12.00
$4.00
$3.00
$37.00
$37.00
$50.00
$10.00
$5.00
$45.00
$8.00
$159.00
$6,000.00
$4,800.00
$2,400.00
$60.00
$250.00
$50.00
$16.00
$23.00
$59.00
$65.00
$12.00
$6.00
$200.00
$400.00
$29.00
$50.00
$10.00
$12.00
Yearly only
$25.00
$45.00
$384.00
Call for Pricing
Call for Pricing
$276.00
$5,500.00
$5,500.00
$1,980.00
$2,500.00
$2,500.00
$108.00
$60.00
$12.00
$10.08
$30.00
$19.99
$120.00
$0.00
$108.00
$1650.00
n/a
$21.60
$357.46
$300.00
$708.00
$0.00
$0.00
$0.00
$600.00
$156.00
$288.00
$720.00
$144.00
$300.00
$264.00
$9.00
$480.00
$36.00
$108.00
$48.00
$36.00
$300.00
$300.00
$480.00
$108.00
$54.00
$420.00
$54.00
$1,548.00
$60,000.00
$48,000.00
$24,000.00
$720.00
$2,500.00
$480.00
$144.00
$204.00
$588.00
$480.00
$144.00
$54.00
$2400.00
$4,000.00
$288.00
$480.00
$100.00
$120.00
$420.00
$250.00
$444.00
Modules Included With
Epoch Tech Solutions
Platinum IT Support
Assist
Assist
Backstage
Backstage
Bigin
Bigin
Billing
Billing
Bookings
Bookings
Books
Books
CRM
CRM
Campaigns
Campaigns
Checkout
Checkout
Cliq
Cliq
Commerce
Commerce
Connect
Connect
Creator
Creator
Desk
Desk
Expense
Expense
Flow
Flow
Forms
Forms
Hotel
Hotel
Inventory
Inventory
Invoice
Invoice
Learn
Learn
Lens
Lens
Mail
Mail
Marketing Automation
Marketing Automation
Meeting
Meeting
Notebook
Notebook
One
One
PageSense
PageSense
People
People
Projects
Projects
Recruit
Recruit
Restaurant
Restaurant
Sheet
Sheet
Show
Show
Sign
Sign
Sites
Sites
Social
Social
Sprints
Sprints
Survey
Survey
TeamInBox
TeamInBox
Vault
Vault
Workdrive
Workdrive
Writer
Writer

Key Benefits of

Platinum IT Support

Scalable Services

Unlock adaptive solutions that grow with your business. Discover efficient services designed to boost your growth.

24/5 Support

Ensure uninterrupted business operations with our round-the-clock support. Boost efficiency and growth. Discover how we keep your business running smoothly.

Tailored IT Solutions

Boost efficiency with our tailored IT services. Discover custom software solutions designed to meet your business needs. Explore your options today!

Save Money

Cut costs by eliminating the need for additional in-house staff and infrastructure.

Save Time

Free your internal resources to focus on what matters—scaling your business and driving innovation.

What we Offer

Support for
IT Services
Software

You're not alone. Our team of experts is here to help you every step of the way. Minimize the need for valuable resources, and let us provide the support you need to succeed.

Related Applications

Our recommended software makes it easy to streamline business operations. Whether you are tech-savvy or want to "leave that to the professionals", our platforms have everything you need to help your business succeed.

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Frequently Asked Questions (F.A.Q.)

Have questions about our services? Explore our Frequently Asked Questions below. Let's connect to address all your queries. Contact us today to book a consultation and get the answers you need. Let's take your business to the next level together!

Will the quality of service match our brand?

Absolutely. Our team takes the time to understand your brand and values, ensuring consistent and high-quality customer interactions.

What if I want to revert back to in-house support?

We offer flexible contracts that allow you to make adjustments as your business needs evolve.

How do you ensure data privacy when handling our business information?

We implement stringent data protection measures to ensure the confidentiality and security of all client information.

How secure is my data with Epoch Tech Solutions?

Your data's security is our top priority. We utilize industry-leading security measures to protect your information.

How quickly can I expect support if an issue arises?

Our 24/7 support team is always ready to assist you promptly, ensuring minimal disruption to your operations.

What types of businesses do you work with?

We specialize in working with small businesses, startups, and entrepreneurs across various industries.

How can I get started with your services?

Simply contact us via the form provided, and one of our representatives will get in touch to discuss your needs and how we can help.

What kind of support do you offer?

We provide expert guidance, development, and ongoing support to ensure your systems remain up-to-date and effective.

Are there any hidden costs?

We believe in transparency. All costs will be clearly outlined before you make a decision.

What kind of support do you offer?

Our award-winning support team is available around the clock to assist with installation, troubleshooting, and any other concerns you may have.

What types of businesses do you serve?

We specialize in providing IT solutions for small to medium businesses across various industries, including startups.

How can I get started with one of your services?

Simply click on "Get Started Today!" or "Contact Us To Learn More" to get in touch with our team. We'll guide you through the process and tailor our services to meet your specific needs.

Join Our Community

Ready to take your business to the next level? Join our community of successful small business owners who have transformed their business strategies with our services.

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